Help Center

Log into your account and go to Your Orders. Click on the order to see the shipment timeline and carrier tracking link.

Address changes depend on fulfillment status. If the label hasn't been created yet, contact support. After carrier handoff, changes may not be possible.

Delivery timing is shown on every product page and at checkout. Most authenticated pieces ship within 1-3 business days; rare collector pieces may require additional handling time.

Most orders have a 30-day return window starting from delivery. Items must be returned with included accessories when possible.

Go to Your Orders, find the item, and select Return. You'll receive a return label and instructions.

Refunds are processed after we receive and inspect the return. Processing typically takes 3-5 business days after delivery.

Coverage is shown on each product page and covers construction defects in seams, closures, hardware, and workmanship—not accidental damage or normal wear.

Go to Your Orders, open the order, select the item, and choose Craftsmanship support. The request page shows your coverage details.

Pre-owned pieces are sold in their listed condition. Review the measurements and fit notes carefully before purchase, and contact our concierge with any questions.

Each listing includes fit, measurements, and condition notes. Contact our concierge before purchase if you need help comparing a piece to your wardrobe.

Gynormo independently sources and reviews every item before listing. Authentication and condition documentation are included with eligible pieces.

We accept major credit and debit cards via Square. All transactions are processed securely.

Go to Your Account > Payment Methods to manage saved cards and view payment activity.