Return Policy

Last updated: June 2026

Return Window

You have 30 calendar days from the date of delivery to initiate a return. The exact return deadline is shown on your order detail page in your account. Any return request submitted after 30 days may be rejected or handled under warranty instead.

Product Condition

We accept returns on new and used items. Items must be returned in the same condition as received, with all original accessories, packaging, and documentation. Normal handling wear incurred during inspection and return shipping is acceptable.

Return Reasons (What We Cover)

We accept returns for the following reasons:

• Defective or incorrect items — if the item arrived damaged, defective, or is not what you ordered.
• Buyer’s remorse / change of mind — if you no longer want the item or it simply isn’t right for you.

Return Shipping & Fees

We provide a prepaid return shipping label for all eligible returns. The following applies to shipping costs:

• Defective on arrival or not as described: We cover the full cost of return shipping. No restocking fee is charged.
• All other eligible returns: A 15% restocking fee is deducted from the returned item’s refund total. The exact refund amount is confirmed after inspection.

Refund Method

All refunds are issued to the original payment method used at checkout. We do not offer store credit or exchanges as a default option. If you prefer a different resolution, please contact support after initiating the return.

Refund Processing Timeframe

Once your returned item is delivered to us, it undergoes inspection. The total time from when we receive your return to when the refund appears on your statement may take up to 30 days, depending on inspection, processing, and your financial institution’s processing times.

Order Cancellations

Eligible order cancellations are subject to a 10% cancellation fee, deducted from the amount returned to the original payment method.

How to Start a Return

1. Go to Your Orders in your account.
2. Find the item and select Return.
3. Choose a reason for the return (defective, change of mind, etc.).
4. Print the prepaid return label and ship the item back.

Non-Returnable Items

Items outside the 30-day return window may not be eligible for return but may still be covered under the applicable warranty. Items with physical damage not disclosed at the time of purchase are subject to inspection before a refund can be issued.